1. How do I place an order?

To place an order, simply browse our selection of party boxes on our website and add the desired items to your cart. Proceed to the checkout page, provide the necessary information, and complete the payment process. Once your order is confirmed, we will process it and ship it to you.

  1. How long does it take to process and ship an order?

We typically process orders within 2 business days from South Florida after receiving them. Please note that orders placed during weekends or holidays are processed on the following business day. Delivery times depend on the shipping method you choose at checkout.

  1. What are the available shipping methods and delivery times?

We offer standard/ground shipping through USPS or UPS, which usually takes 1-7 business days depending on the delivery destination. USPS Priority Mail takes 1 to 3 business days, while USPS Priority Mail Express takes 1-2 business days. UPS Next Day Air is delivered within 1 business day, UPS 2nd Day Air within 2 business days, and UPS 3rd Day Select within 3 business days. Please note that weekends are not considered transit days.

  1. Can I track my order?

Yes, once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimated delivery date.

  1. What is your return policy?

We want you to be satisfied with your purchase. If you are not completely satisfied with your product(s), received the wrong item(s), or the order arrived damaged or with missing pieces, please contact us within 7 business days of the shipment delivery date to request a return. Please refer to our Returns Policy for detailed instructions and eligibility criteria.

  1. How long does it take to receive a refund for a return?

Once we receive your returned party box and verify that it meets the return eligibility criteria, we will process your refund. Your refund will be credited to the original method of payment within approximately 1-3 business days.

  1. Can I make changes to my order after it has been placed?

We strive to process and ship orders as quickly as possible. If you need to make changes to your order, please contact us immediately. While we cannot guarantee that we will be able to modify your order, we will do our best to assist you.

  1. Do you offer options for larger parties with a larger guest count?

Yes, we understand that some celebrations may have a larger guest count and not all items in the party box are needed in duplicates. That's why we offer Extra Guest Boxes. Designed specifically to accommodate your expanding guest list, each Extra Guest Box is tailored to serve an additional set for your extra guests. It's the perfect add-on for those times when your celebration exceeds the capacity of your usual party supplies.

  1. What's included in the Extra Guest Box?

Inside the Extra Guest Box, you'll find a delightful assortment of essentials including:

  • 9-inch plates (set of 8)
  • Cloud plates (set of 8)
  • Napkins (set of 50)
  • Cups (set of 8)
  • Wooden Cutlery (set of 24)
  • Favor boxes (set of 8)

Simply purchase the box size you need to accommodate all your extra guests.

  1. I have a question that is not listed here. How can I get in touch with you?

If you have any other questions, concerns, or inquiries, please feel free to contact us at [email address]. Our friendly customer support team will be happy to assist you.